Returns & Exchanges
At Eventide, we stand behind the precision of our electronics and offer a 30-day window for returns or exchanges on all high-performance gear. If you are not completely satisfied with your purchase, we ensure a streamlined resolution process to get you back to your tech.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Device
Ensure the electronic device is factory reset, placed in its original packaging, and includes all original cables, manuals, and accessories.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping box, ensuring any old labels are covered.
Verification and Refund
Once our technicians verify the condition of the hardware at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing